American Morning

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August 11th, 2010
11:48 AM ET
soundoff (One Response)
  1. Dr. James R. Baugh

    I have been involved over the years in evaluation people who "blow up" on the job. The company wants to know, "Is this person dangerous?" Most are "hotheads" but not likely to come in with a gun the next day. A smaller number are "pleasers" who will not confront those who anger or irritate them. So, the stuff the anger over and over, maybe for years. Then, something may happen, big or small, and they blow! They can't believe it and neither can those around them. Two have had amnesia for the blow-up. So, the flight attendent may have been a "good guy," a chronic pleaser.

    August 17, 2010 at 8:39 am |