I have been involved over the years in evaluation people who "blow up" on the job. The company wants to know, "Is this person dangerous?" Most are "hotheads" but not likely to come in with a gun the next day. A smaller number are "pleasers" who will not confront those who anger or irritate them. So, the stuff the anger over and over, maybe for years. Then, something may happen, big or small, and they blow! They can't believe it and neither can those around them. Two have had amnesia for the blow-up. So, the flight attendent may have been a "good guy," a chronic pleaser.
Welcome to the American Morning blog where you can get daily news updates from American Morning's reporters and producers. Join us for "the most news in the morning," weekdays from 6-9 a.m. ET, only on CNN.
I have been involved over the years in evaluation people who "blow up" on the job. The company wants to know, "Is this person dangerous?" Most are "hotheads" but not likely to come in with a gun the next day. A smaller number are "pleasers" who will not confront those who anger or irritate them. So, the stuff the anger over and over, maybe for years. Then, something may happen, big or small, and they blow! They can't believe it and neither can those around them. Two have had amnesia for the blow-up. So, the flight attendent may have been a "good guy," a chronic pleaser.