American Morning

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December 28th, 2011
09:30 AM ET

How did the 2011 shopping season go? Retail expert Marshal Cohen breaks down the numbers

The 2011 shopping frenzy is over and crowds are thinning at the malls. With most Americans tapped out, retailers are dealing mostly with returns and gift card purchases now.

So how did the holiday shopping season go?

This morning, we asked retail expert Marshal Cohen. He's the chief industry analyst at the NPD Group and the author of the book "Buy Me."

Filed under: Holiday Shopping
December 26th, 2011
11:05 AM ET

Return terrible gifts like a pro:'s Annamaria Andriotis explains how

The National Retail Federation predicts that shoppers will bring back more than $46 billion in gifts they don't want this holiday season. So how can you turn that into a win today?

Today on American Morning,'s Annamaria Andriotis explains how you can handle those returns like a pro.

Some of her tips include:

* Return electronics immediately
* Keep the gift in the package, keep gift receipts and don't remove tags
* When in doubt, take it to the manufacturer
* With gift cards: Don't expect cash back for a balance

Filed under: Holiday Shopping
November 26th, 2010
08:14 AM ET

Customers demanded earlier shopping hours, Toys R Us CEO says

( - Toys R Us, the nation's largest toys-only retailer, got a head start on the holiday shopping craze, when it opened at 10 p.m. on Thanksgiving Day for the first time. The line outside the flagship toy store in Times Square started forming at 7:30 p.m. It was dominated by passers-by and tourists who had heard the store would be opening its doors at 10, offering 150 doorbuster deals on everything from iPods to Barbie dolls.

This morning, American Morning is live with Toys R Us CEO Gerald Storch at the company’s flagship store in Times Square. He tells us how last night and this morning went, and gives his outlook on the hot toys this holiday shopping season.

Filed under: American Morning • Black Friday • • Economy • Holiday Shopping